Privacy Policy

2. What Information We Collect

We may collect and process the following personal data:

• Contact information – name, email address, phone number

• Enquiry details – information you provide via contact forms, email, or phone

• Service information – address details required to provide chimney services

• Technical data – IP address, browser type, device information, pages visited (via cookies and analytics)

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3. How We Collect Your Data

We collect data when you:

• Fill in a contact form on our website

• Contact us by email or telephone

• Use or browse our website

• Accept cookies on our website

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4. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotes

• Deliver our chimney sweeping and related services

• Communicate with you about appointments or services

• Improve our website and services

• Comply with legal or regulatory obligations

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We will never sell your data to third parties.

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5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you submit a contact form

• Contract – where data is required to provide a service

• Legitimate interests – to run and improve our business

• Legal obligation – where required by law

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6. Cookies and Analytics

Our website is hosted on Wix.com, which uses cookies and similar technologies to ensure the website functions correctly and to analyse site traffic.

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Cookies may collect:

• IP address

• Pages visited

• Time spent on pages

• Browser and device type

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You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

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7. Data Sharing

We may share limited personal data with:

• Wix.com Ltd – our website hosting provider

• Service providers where necessary to deliver our services

• Legal or regulatory authorities if required by law

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All third parties are required to respect the security of your data and treat it lawfully.

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8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

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Your data is only kept for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

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9. Your Data Protection Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO). ICO website: https://www.ico.org.uk

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10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, or wish to request we delete your data, please contact us:

Elliott Chimney Services
Email: supersweep@me.com

Phone: 07792 261898